Customer Case Manager

I am a dedicated and empathetic professional who joined the Stork Surrogacy Service team to support intended parents at every step of their path to parenthood. I understand that choosing surrogacy is one of the most significant and emotionally charged decisions a person can make — and I am here to make that journey feel safe, clear, and deeply human.
With years of experience in client relations and team coordination across Georgia and Armenia, I bring both practical expertise and a genuine warmth to every interaction. I work with patients from many countries, ensuring that language, culture, and distance are never barriers to receiving the care and information they need.

Education

Opera Performance — Higher Education Degree | Yerevan Komitas State Conservatory

My training as a professional opera singer instilled in me extraordinary discipline, emotional intelligence, and the ability to perform with confidence under pressure. These qualities translate directly into my work with clients who are navigating one of the most hopeful — and sometimes challenging — experiences of their lives.

MY ROLE AT STORK SERVICE

Serving as the primary point of contact for international intended parents throughout the surrogacy process
Guiding clients through each stage — from the initial consultation to the birth of their child and legal documentation
Coordinating communication between clients, medical teams, surrogate coordinators, and legal case managers
Providing clear, compassionate, and timely responses to client questions and concerns in Armenian, Russian, Georgian, and English
Supporting clients in understanding the legal and medical framework of surrogacy in Georgia and Armenia
Ensuring each client feels informed, respected, and never alone in their journey

PROFESSIONAL EXPERIENCE

Team Manager | Evolution Armenia | 2023 – Present

Led daily team operations and workflow coordination in a fast-paced service environment
Maintained high standards of communication, quality, and accountability across the team
Acted as the key liaison between team members and management

PR & Client Relations Manager | Wild West Yerevan

Managed all client-facing communications and public relations activities
Built and maintained strong relationships with a diverse clientele
Developed strategies to enhance the client experience and brand trust

Operations & Client Manager | Hop On Hop Off – Tbilisi City Tour | 6 years

Worked directly with international visitors from across Europe, the Middle East, and Asia
Managed day-to-day operations and resolved complex client situations with calm and professionalism
Developed exceptional cross-cultural communication skills in a high-volume tourist environment

Languages

Armenian: Native — ensuring seamless communication with Armenian-speaking clients and surrogates
Russian: Native — supporting the large Russian-speaking patient community
Georgian: Fluent — facilitating coordination with local medical and legal partners
English: Fluent — communicating with international clients from around the world

WHAT CLIENTS SAY ABOUT WORKING WITH ME

I listen carefully and respond with clarity — clients always know where they stand
I bring calm and positivity to complex, emotionally sensitive situations
I am highly organized: appointments, documents, and timelines are always in order
My multicultural background means I understand and respect clients from many different traditions
I am reliable — when I say I will follow up, I do