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Customer Case Manager

Results-oriented Manager and Administrator with a degree in Business Administration and a diverse professional background. I possess practical experience in sales, customer service, and operational process management. I am a responsible, communicative professional who thrives both in team environments and when working independently.
Education
Business and Technology University (BTU)
  • Bachelor of Business Administration (Management)
  • Enrolled: September 2019
Work Experience
  • Ed Factor LLC | Manager
  • Termona LLC | Manager
  • Stretch Ceiling Company | Manager
  • Mad Men Barbershop | Administrator
  • Doksi Salon | Administrator
  • Madart Confectionery | Cashier-Consultant
  • Berberis Beauty Shop | Sales Manager
  • SPAR Supermarket | Administrator
  • SPAR Supermarket | Consultant
  • Dunkin’ | Barista
  • Degusto Restaurant | Cashier-Consultant
  • Private Company | Online Operator
  • Magniti Supermarket | Promoter
Professional Skills
  • Customer Service Excellence: High-level interaction and conflict resolution.
  • Sales Management: Proven ability to drive sales and meet targets.
  • Administrative Oversight: Managing daily operations and workflows.
  • Financial Operations: Proficient in cash handling and POS systems.
  • Communication: Effective online and offline communication with clients and partners.
  • Leadership: Team coordination and collaborative problem-solving.
  • Organization: Strong time management and multitasking abilities.
Languages
  • Georgian: Native/Fluent
  • Russian: Proficient
  • English: Intermediate
Computer Skills
  • Microsoft Word: Advanced
  • Microsoft PowerPoint: Advanced
  • Microsoft Excel: Proficient
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